Hi, I’m Annalisa Williams and I LOVE technical writing.

I’m passionate about showing how excellent writing can drive business growth and success.

I believe great documentation increases software adoption, reduces customer support workloads, creates faster development times, and improves interdepartmental communication. I take a lot of pride in my work. My skills span developer documentation, UX copywriting, product documentation, and help center web development and design.

My Portfolio

My Professional Experience

Technical Writer  |  META                                                 September 2022 – Present

Developer documentation specialist hired by Meta to work on the newly-acquired Kustomer subsidiary’s developer documentation. Responsible for product documentation site maintenance. Product documentation focus on in-product app integrations, product automation systems, and platform core features.

  • Established API documentation workflow and trained technical writing team on writing and tools for working on API documentation; developed team roadmap for updating API documentation.
  • Created an API documentation style guide to bring consistency across multiple teams for both developers and writers contributing to API documentation.
  • Wrote transition guidance article for customers migrating to a new feature that is open-ended in customization options.  
    • Received 100+ views between two articles for new customers or existing customers within first week of beta release enabling a quick onboarding multiple beta access users.
    • Articles are planned to be used as a guide for self-implementing customers who will not have access to higher levels of support assistance due to ease of setup by following documentation.
  • Updated product documentation site HTML/CSS to match with branding guidelines of the product for a seamless customer experience.
  • Provided UX copy guidance to UX designers on three separate teams and consulted with designers on copy for “Getting Started” wizards for complex features in the product.  
  • Collaborated with learning experience manager to identify learning team needs and connect them with resources from documentation to repurpose and/or reference for internal employee trainings.

Technical Writer  |  BRAINSTORM, INC                September 2021 – August 2022

Hired to create all-new documentation site for an in-development product and set standards for documentation for the organization as the first and sole technical writer for BrainStorm, Inc.

  • Collaborated with CTO and developers to identify top priority endpoints needed for launching new product and reviewed APIs to ensure standards were followed.
  • Created all-new documentation site with content for four unique customer and/or user personas.
  • Improved usability of the product by providing UX copywriting; edited copy throughout product ensuring a professional experience.
  • Developed customer onboarding process with Implementation and Customer Support Managers and wrote “Getting Started” product guide to accompany the technical set-up processes.

Technical Writer  |  GOLDPOINT SYSTEMS              June 2019 – September 2021

Contributed documentation and release notes for software products used by financial institutions. Drove process efficiency and handled special projects within the documentation team.

  • Improved client access to API documentation and team processes for updating the documentation.
    • Designed and wrote content for the concept site side of API documentation.
    • Updated SwaggerUI documentation by writing/editing code comments in C# (used Azure DevOps and VisualStudio Code).
  • Designed new home page for all-new Help Center and held primary responsibility for ongoing design changes in CSS for overall documentation site.
  • Developed VB script saving countless hours of labor in formatting documentation.
  • Ranked consistently in the top two most popular blog posts (most views, lowest bounce rate) out of team of 4-5 writers every month.

See more job history in my resume or on LinkedIn.